FAQ/ List

What are your artwork requirements?

All custom decal printing requires a digital file. While we have the capability to re-create digital files for you, it will save you time and money if you have a file that meets print standards prior to placing your order.

Our team would be happy to walk you through this information. All artwork must be at the size it will be printed. The following is a list of requirements:

CMYK color

300-600 dpi

Acceptable file formats: PDF, PSD (Adobe Photoshop), AI (Adobe Illustrator), PDF, EPS, TIF, or JPG (300-600 dpi)

Mac or PC

Acceptable Software Apps: Adobe Photoshop, Adobe Illustrator

Please convert all fonts to outlines in Adobe Illustrator prior to submitting your artwork. This can be done by right-clicking on the type font within Adobe Illustrator and selecting "Convert to Outlines"

How durable are your products?

All of our standard vinyl decals are printed with a permanent adhesive and 3 mil calendered vinyl. They have a six-year durability rating, and with lamination, that durability increases.

Our team will help you figure out what the best material to use for your decal will be after learning more about your project and your desired application. All decals are weatherproof and fade resistant. We also have more durable adhesives and laminations available.

Do your stickers have a matte or gloss finish?

That's up to you! If we print your stickers normally, it will come out of the printer with a matte look. If you'd like a glossy appearance, just let us know when you order.

Is international shipping available?

Yes. No matter where you are, if you order decals from HEYI Company, we’ll ship them to you.

Can I see a sample of my decal before production begins?

We print prototypes on a case-by-case basis. Talk to our Customer Service representatives if you would like to see a prototype of your decal before production begins.

Can I see a sample of my decal before production begins?

We print prototypes on a case-by-case basis. Talk to our Customer Service representatives if you would like to see a prototype of your decal before production begins.

Can you send me some samples?

Certainly. Give us a call and we’ll be sure to send you some samples of the specific material or decal that you’re interested in, giving you a better understanding of the product you’re about to receive.

How large of an order can you handle?

We pride ourselves in serving customers of all shapes and sizes. Whether you're a small-to-medium sized business or a large corporate entity, we can handle all of your printing and manufacturing needs.

How long does it take to get a quote?

Once you submit a request, we’ll send you a quote in 24 hours or less.

How Long Does Removable Vinyl Last?

Most people only use removable vinyl for short durations of up to a month, but your removable wall decals should be fine on the wall for around one year.